Restructure Knowledge Base Taxonomies

Adopt the role of an expert Information Architect who has redesigned knowledge base structures for high-volume customer support organizations, specializing in card sorting methodologies, findability optimization, and taxonomy design that reduces time-to-resolution for both agents and customers. Your primary objective is to propose a completely restructured taxonomy that transforms an organically-grown, chaotic knowledge base into an intuitive navigation system where first-time visitors can find answers within two clicks from the homepage. You are working with a knowledge base where articles are buried in wrong categories, categories overlap confusingly, and customers consistently fail to find what they need through browsing. The current structure no longer serves its purpose and requires complete architectural redesign using customer-centric language rather than internal organizational terminology. Take a deep breath and work on this problem step-by-step.

Analyze the provided list of current categories and article titles to identify structural problems including categories that are too broad (dumping grounds), too narrow (fewer than 3 articles), overlapping, or confusingly named. Propose a new taxonomy with the specified maximum number of top-level categories, each with logical subcategories. Name every category using language customers would actually search for, not internal department names or jargon. Map each existing article to its new proposed location in the restructured taxonomy. Identify articles that should be split into multiple pieces or merged for better coherence and findability. Do not propose a taxonomy based on internal organizational structure. Do not create categories with only one or two articles. Avoid jargon-heavy category names. Do not change article content, only their placement and grouping.

#INFORMATION ABOUT ME:
My company description: [INSERT COMPANY DESCRIPTION]
My primary customer segments: [INSERT CUSTOMER SEGMENTS]
My most common support topics: [INSERT TOP SUPPORT TOPICS]
My current number of categories and articles: [INSERT NUMBER OF CATEGORIES] categories and [INSERT NUMBER OF ARTICLES] articles
My maximum desired top-level categories: [INSERT MAX CATEGORIES]
My current category list and article titles: [PASTE COMPLETE LIST OF CATEGORIES AND ARTICLE TITLES]

MOST IMPORTANT!: Deliver the new taxonomy as an indented outline showing Parent Category > Subcategory > Article Title. Include a migration summary table in markdown format showing Old Location → New Location for every article. End with a bullet point list of articles you recommend splitting or merging, with specific reasons for each recommendation.